FAQ

We ship from Hong Kong.

Shipping Method: Air Parcel Service

Shipping Area: Australia, Canada, France, Germany, Japan, Netherlands,Taiwan, USA, UK

Shipping Rate: Shipment fee will be charged differently depending on the ordered items’ weight.

Delivery Time: 10 - 20 days

Please take into consideration that some products may take additional time for delivery and processing.

Tracking information may take 2-3 days to be available.

We apologize for any inconvenience, but we are unable to make modifications to existing orders. However, our customer service team will be happy to assist you with canceling the order if it has not been processed out yet, you can then proceed to place a new order. Please reach out to us within 12 hours using the email address of the order buyer and provide us with your order numberfor a smooth and efficient process.

Requirements:

Please take into consideration that we accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

We accept return(s) if:

-you receive a product different from your order; or
-you receive a defective product.

More info: https://shibakingdom.com/policies/refund-policy

The color could appear different upon display.

Screen Calibration:
Different devices have varying screen calibrations, which can affect how colors are displayed. Your monitor or phone screen might not show the exact color due to its specific settings and characteristics.

Lighting Conditions:
The lighting in which you view the product online versus in person can have a significant impact. Natural light, fluorescent light, and other types of lighting can all change the perceived color.

Device Differences:
If you view the product on multiple devices (e.g., smartphone, tablet, computer), each device might display colors differently due to its unique screen technology and settings.